Students and advisors had to sit down with a home-made spreadsheet to work out how to fit their required and desired courses together. Course times and locations had to be manually cross-referenced and checked for clashes. Once students and advisors had come up with a timetable that worked, students registered for classes online. Often it was a race against clock, given that in-demand classes could fill up by the time students had mapped out their schedule. Kent State University wanted to move away from transactional-based advising towards transformational, where advisors spend more time working with students and looking at long-term goals, instead of focusing only on what classes they are taking for next semesters Download the case study to learn how Kent State University improved academic advising.
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